Effective May 2014, Tarrant County Housing Assistance Office (TCHAO) shall implement the following policy changes in accordance with our approved and modified Administrative Plan.
Group Annual Re-Examinations
Until further notice, appointments for Annual Re-Examinations will be conducted in groups in the Conference Center located at 2100 Circle Drive, Fort Worth, TX. A 20-30 minute video presentation will be provided to give you important information concerning your assistance followed by a personal interview with a housing counselor. You will be called for your interview in the order you signed-in or arrived (first come, first served). Doors open 30 minutes before your appointment time. Clients are asked to please:
Arrive on time. Late-comers will not be admitted and will be required to reschedule.
Bring all household members age 18 years of age and older for the entire appointment.
Do not bring minor children, relatives or friends.
Bring all of the computer-generated, official documents requested in the letter (also see below).
Allow up to two hours for this process.
Bring a ballpoint writing pen with black or blue ink.
Verification Hierarchy Guidance
When making a change (or requested to provide documentation), you will get faster results if you would please bring official, original computer-generated documents with you to your Annual Re-Exam and to verify your change (when you bring or mail your Change Form). Some examples are:
Social Security, Unemployment, VA pension or HHS Award Letters, etc.
At least two of your latest, consecutive pay stubs or a computerized letter from your employer stating your hourly rate-of-pay and hours-per-week or your annual salary -- all of them showing your start date.
A computerized letter from your employer stating the ending date of your employment -- if ending employment.
Child support print out.
Computerized bank statements, 401K statement, life insurance policy, etc.
Pharmacy print out.
Computerized copies of doctor's co-pays.
Computerized or official copy of re-payment agreement with hospital.
Child care statement or print out of child care payments.
Child care through an individual (third party written form, least preferred).
If you do not bring original computer-generated official documents with you, your change will be delayed because we will need to send out for and obtain third-party verification. The third-party verification process can be lengthy, depending on how long it takes the individual, company or agency to respond. This may delay the effective date of your change. However, if you bring with you the computer-generated documents requested, we will be able to process your change very quickly, as no further verification will be required.
Interim Re-Examinations
All increases in family income must be reported to TCHAO in writing on the TCHAO Change Form immediately, but not more than 10 calendar days from the date of the increase. An acknowledgement letter will be sent to the tenant by TCHAO. It is the participants responsibility to conact their case worker to verify whether the change has been received when faxing or was mailed.
Please Note: Interim increases will result in an increase in tenant rent portion within 30 days.
Families participating in the Family Self-Sufficiency (FSS) program will follow the same requirements in reporting interim increase changes.
Housing Assistance Office
