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    CQI, Continuous Quality Improvement


    With the development and implementation of a Performance Management System, and the start of the 2016 “CQI” year, the leadership team and CQI committee are excited about improving the department’s performance and building on our culture of continuous quality improvement.

    Safeguarding our community’s health, improving your service to internal and external customers and producing innovative ways to be more efficient and effective, is a testament to who we are as Tarrant County Public Health.

    Plan Do Check Act cycle image

    As always, improved performance and CQI begins with you, grows into a team effort, and in the end, improves TCPH. If you have ideas that would improve your area or the department as a whole, this is your chance to make a difference. Take part in the CQI efforts of your division; you’ll have lots of help and encouragement along the way. You will be kept informed of these ongoing efforts via email newsletters.

    “CQI is driven and powered by you and your bright ideas…”

    – Dr. Anita Kurian, PhD; Associate Director, TCPH

    HIGHLIGHTS (Bi-monthly PM/CQI mtg.):

    • First call for projects. A Strengths/Weaknesses/Opportunities/Challenges (SWOC) tool was presented as a means to help groups brainstorm and focus on their specific projects.  
    • A roadmap and timeline were also presented and discussed.
    • The 2013 Turning Point Performance Management System Framework, which we will use as our performance management system (PMS) model, was presented and discussed. Once our PMS is implemented, it will be supported by our CQI efforts, which is one of the key components of the PMS.

            Meeting minutes

    Director's message

    TCPH staff and colleagues,
    Thank you for participating in our Leadership and Staff Performance Management Climate surveys. These surveys are a great source of feedback as our performance management system develops. Participation rates were excellent, with 19 leadership members and 258 staff members participating. That's 277 participants out of a total staff of around 385 --excellent by any survey standards. Great job team. Here are the raffle winners CONGRATULATIONS: (3) $25 cash prizes:

    Erica McDavis – WIC / Mack Neal – WIC / Rebecca Rodriguez –AHS
    Thank you again for your participation.

    Survey results will be discussed in a future newsletter.

    Performance Improvement Coordinator

    Douglas Bailey

    Doug Bailey has joined TCPH as the individual who can do the full-time job of building a culture of performance and quality improvement, providing the systemic thinking required to develop and monitor the PMS, as well as reviewing and scrutinizing data generated from PM/CQI efforts.

    About Doug

    • a 30-year retired Marine Master Gunnery Sergeant
    • Masters in organizational leadership
    • background in Quality Assurance and Air Traffic Control Systems Electronic Maintenance
    • no stranger to performance management or quality improvement 

    Performance Management Cycle

    About Performance Management / Continuous Quality Improvement

    “Performance Management is the practice of actively using performance data to improve the public’s health. This practice involves the strategic use of performance measures and standards to establish performance targets and goals.”  -Centers for Disease Control and Prevention, 2016

    Continuous Quality Improvement (CQI) in public health is the use of a deliberate and defined improvement process, such as Plan-Do-Check-Act, which is focused on activities that are responsive to community needs and improving population health.