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    Assistance Connect (formerly AssistanceCheck)

    Due to funding shortages and availability of technology, we are making it MANDATORY for you to utilize a secure, online service called MRI Assistance Connect (formerly AssistanceCheck).  This service allows you to view information about your assistance, contact us directly and update your case file any time of the day or night, saving you the time and trouble it takes to come in to an appointment or contact us on the phone.

    What does Assistance Connect offer?

    ·         Improved communication between you and the housing staff.

    ·         Allows you to view information about your assistance without coming into the office.

    ·         Allows you to report Interim Changes and complete your Annual Recertification without coming into the office.

    ·         Allows you to submit requested or supporting documents without coming into the office.

    ·         Allows you to track the progress of your interim changes.

    What do you need to do to enroll?

    • You will receive a letter inviting you to the one-time mandatory class that you need to attend.
    • This letter will give you instructions on how to create your profile, which will include your Personal Idenfitication Number (PIN), the preferred User Name for you to use and you will receive the name of your Housing Counselor.
    • A video is available for you to review prior to setting up your account.